sunshine0221's Diaryland Diary ----------------------------------------------------------------------------------------- Patience Lost Patience Lost
Our postage meter at work is: 1. A Completely Overpriced Ripoff, and 2. Has been printing so badly that I am surprised that the Post Office accepts our mail, because you totally can't read the postage. I followed the instructions in the manual, and replaced the ink, and cleaned the heads. Ten times. It made no difference, so I called Tech Support. Now, really I do not care where Tech Support is located. Despite the Americanized names the Tech Support people gave me, it is obvious they are in India. What does bug the bejesus out of me is when Tech Support assumes that I have the IQ of a mentally challenged tuna. I told Tech Support Dude that I had replaced the ink and cleaned the heads. He had me do it again. And again. And again. For an hour and a half, before he admitted that our postage meter was hosed, and was going to send me a replacement. We went back to printing unreadable postage, and then today the new meter arrived! It looked just like the old one, and before I began the changeover, I called Tech Support for instructions on how to transfer the postage from the old meter to the new meter. Got the postage off the old meter. So far, so good. Then I had to call them again, because the new meter was asking for a registration number I did not have. Again, went just fine. Then I tried to load postage onto the new meter. No dial tone. Gah! Now, since I have an IQ larger than that of the aforementioned mentally challenged tuna, I began to troubleshoot. I attached the phone cord to the fax machine - dial tone! I attached the phone cord to the old skanky postage meter - dial tone! I attached the phone cord to the new postage meter - no dial tone! And just to be triple sure, I replaced the phone cord. When I still had no dial tone, I called Tech Support again. I got a very polite Indian person, who decided that I needed to spend large amounts of time doing stuff that I knew would not work. Changing the dialing prefix? Ten times? Does not create a DIAL TONE. Trying the same thing, over and over again? DOES NOT CREATE A DIAL TONE. Finally when Tech Support Person asked me to reroute the phone cord, I said no. NO. It was obvious the phone cord and connection were fine, and that our nice, new postage meter had SOMETHING WRONG WITH IT. I told tech Support person this quite assertively, and he said that I needed to speak to a Communications Specialist, who unfortunately had gone home for the day, but would call me sometime tomorrow. I told Tech Support Dude that I DON'T NEED A COMMUNICATIONS SPECIALIST!! I need a postage meter that works!! He politely replied, with a slightly hurt tone in his voice due my rude dissing of his suggestion, that that was all he could do. So I am eagerly awaiting my call tomorrow from the "Communications Specialist". And if they even think about having me reroute anything, I'm going to well, assertively say no! Take that Pitney B0wes! 10:10 p.m. - May 10, 2005 ----------------------------------------------------------------------------------------- |
||||||